Gene Fowler’s Tips To Business Success

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A Book Summary, Contagious: Why Things Catch On

Many different things ‘catch on’: diets, fashion trends, management techniques. These are all examples of social epidemics — events where products, ideas, or behaviors spread through a population. They start with a small set...

4 Steps To Make It Right, WhizBang! Tip Of The Week

Dealing with customer complaints is part of doing business. Handle them correctly and you’ll look like a hero. Mess it up and there is a good chance that customer is out the door and...

Is A ‘Human Free’ Experience The Future?

What happens when you take the people out of an experience that was traditionally a human-based interaction? Does it make it better or worse? And what does this mean to the future of Customer...

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