Gene Fowler’s Tips To Business Success

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A Book Summary, Contagious: Why Things Catch On

Many different things ‘catch on’: diets, fashion trends, management techniques. These are all examples of social epidemics — events where products, ideas, or behaviors spread through a population. They start with a small set...

What An Experience, Gene Fowler…

We sit down with Gene Fowler and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Just last year, actually! There’s a small...

4 Steps To Make It Right, WhizBang! Tip Of The Week

Dealing with customer complaints is part of doing business. Handle them correctly and you’ll look like a hero. Mess it up and there is a good chance that customer is out the door and...

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