How To Make Omni-Channel Marketing Work

Long Story Short As consumers spend more time across a broader number of devices and channels, the case for multichannel marketing has never been clearer. But few companies are capable of integrating the required data...

Is A ‘Human Free’ Experience The Future?

What happens when you take the people out of an experience that was traditionally a human-based interaction? Does it make it better or worse? And what does this mean to the future of Customer...

5 Ways Small-Business Owners Can Improve Customer Retention

Long Story Short Your small business runs on customers and your willingness to grow. Now more than ever before, customer experience plays an important part in retaining repeat business. Whether your small business is a...

What An Experience, Gene Fowler…

We sit down with Gene Fowler and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Just last year, actually! There’s a small...

Are You Keeping Up With Customer Expectations?

Customers are different today! Their ever changing expectations have increased over 33% in the last 12 months! They have raised the bar on how they view customer experience. They are looking for service providers...

‘Unplugged’ Café Lives Up To Its Name… H/T CBC

Board game café is able to offer its core service of social entertainment when the power goes out. Unplugged, as it is aptly named, is one of the few businesses able to offer its services to customers when...

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