Jeremy miller

Conversations Make Your Brand Sticky

The five best words you can hear a customer say are, “That’s interesting. Tell me more.” When you get a customer to say, “That’s interesting. Tell me more,” you’ve caught their attention. They’re listening. They’re...

Trolling The Trolls: Wendy’s Is Killing It On Twitter

Wendy’s is killing it with snark. Pop over to @Wendys on Twitter, and you will find a brand that is pushing boundaries and having a blast. It’s absolutely delightful to watch. At the start of...

‘Unplugged’ Café Lives Up To Its Name… H/T CBC

Board game café is able to offer its core service of social entertainment when the power goes out. Unplugged, as it is aptly named, is one of the few businesses able to offer its services to customers when...

Saint Andrews Saw Record Year In Tourism… H/T CBC

Warm weather and strong U.S. dollar brought good news to Saint Andrews. Mayor Doug Naish said the area has been a tourist destination for more than 100 years, but this past summer was one of...

What An Experience, Gene Fowler…

We sit down with Gene Fowler and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Just last year, actually! There’s a small...

Gene Fowler’s Tips To Business Success

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Are You Keeping Up With Customer Expectations?

Customers are different today! Their ever changing expectations have increased over 33% in the last 12 months! They have raised the bar on how they view customer experience. They are looking for service providers...

5 Ways Small-Business Owners Can Improve Customer Retention

Long Story Short Your small business runs on customers and your willingness to grow. Now more than ever before, customer experience plays an important part in retaining repeat business. Whether your small business is a...

The One Customer Experience Stat That All CMOs Need To Know

Long Story Short Here a stat. There a stat. Everywhere a stat, stat. We marketers sure love our stats. And why not, the right stats can reveal a lot and help us all do our...

The Key To A Happy, Healthy Relationship With Your Customers

Long Story Short Cash isn’t the only type of currency in business. The collective attitude and satisfaction of your customers is just as important to your bottom line as your cash flow. Meaning the way...

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