Jeremy miller

Conversations Make Your Brand Sticky

The five best words you can hear a customer say are, “That’s interesting. Tell me more.” When you get a customer to say, “That’s interesting. Tell me more,” you’ve caught their attention. They’re listening. They’re...

What An Experience, Gene Fowler…

We sit down with Gene Fowler and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Just last year, actually! There’s a small...

The One Customer Experience Stat That All CMOs Need To Know

Long Story Short Here a stat. There a stat. Everywhere a stat, stat. We marketers sure love our stats. And why not, the right stats can reveal a lot and help us all do our...

Is The Golden Rule Part Of Your Customer Experience Strategy?

Long Story Short Maybe it’s an attentional bias on my part, but I've noticed a trend of insulting restaurant workers in the news. I’m talking about this type of report from The Washington Post, in which...

Gene Fowler’s Tips To Business Success

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Trolling The Trolls: Wendy’s Is Killing It On Twitter

Wendy’s is killing it with snark. Pop over to @Wendys on Twitter, and you will find a brand that is pushing boundaries and having a blast. It’s absolutely delightful to watch. At the start of...

‘Unplugged’ Café Lives Up To Its Name… H/T CBC

Board game café is able to offer its core service of social entertainment when the power goes out. Unplugged, as it is aptly named, is one of the few businesses able to offer its services to customers when...

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