5 Ways Small-Business Owners Can Improve Customer Retention

Long Story Short Your small business runs on customers and your willingness to grow. Now more than ever before, customer experience plays an important part in retaining repeat business. Whether your small business is a...

Online Retailers Open Stores To Help Promote Brands, Boost Sales

Long Story Short Companies often launch online stores without a physical presence in order to save on costly overhead expenses from stores or to avoid being tied down by geography. Men's clothing retailer Frank + Oak...

Trolling The Trolls: Wendy’s Is Killing It On Twitter

Wendy’s is killing it with snark. Pop over to @Wendys on Twitter, and you will find a brand that is pushing boundaries and having a blast. It’s absolutely delightful to watch. At the start of...

How Many Of Your Customers Have Suggestions For Improving Customer Experience?

Long Story Short As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for collecting feedback—from rudimentary snail-mail surveys...

What An Experience, Frank Kays…

We sit down with Frank Kays and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Its funny many people do not like Rogers...

Saint Andrews Saw Record Year In Tourism… H/T CBC

Warm weather and strong U.S. dollar brought good news to Saint Andrews. Mayor Doug Naish said the area has been a tourist destination for more than 100 years, but this past summer was one of...

Frank Kay’s Tips To Business Success

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