Online Retailers Open Stores To Help Promote Brands, Boost Sales

Long Story Short Companies often launch online stores without a physical presence in order to save on costly overhead expenses from stores or to avoid being tied down by geography. Men's clothing retailer Frank + Oak...

4 Steps To Make It Right, WhizBang! Tip Of The Week

Dealing with customer complaints is part of doing business. Handle them correctly and you’ll look like a hero. Mess it up and there is a good chance that customer is out the door and...

What An Experience, Gene Fowler…

We sit down with Gene Fowler and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Just last year, actually! There’s a small...

How Many Of Your Customers Have Suggestions For Improving Customer Experience?

Long Story Short As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for collecting feedback—from rudimentary snail-mail surveys...

A Book Summary, Contagious: Why Things Catch On

Many different things ‘catch on’: diets, fashion trends, management techniques. These are all examples of social epidemics — events where products, ideas, or behaviors spread through a population. They start with a small set...

5 Ways Small-Business Owners Can Improve Customer Retention

Long Story Short "Your small business runs on customers and your willingness to grow. Now more than ever before, customer experience plays an important part in retaining repeat business. Whether your small business is a...

What An Experience, Frank Kays…

We sit down with Frank Kays and ask him about his best customer experience… Describe the best customer experience story you've had and how it has influenced your business. Its funny many people do not like Rogers...

Trolling The Trolls: Wendy’s Is Killing It On Twitter

Wendy’s is killing it with snark. Pop over to @Wendys on Twitter, and you will find a brand that is pushing boundaries and having a blast. It’s absolutely delightful to watch. At the start of...

POPULAR

IN CASE YOU MISSED IT